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PERSEPSI KARYAWAN KOPKAR KENDALI HARTA TERHADAP PELAYANAN JAMSOSTEK PADA PT COCA – COLA BOTTLING INDONESIA CENTRAL JAVA SEMARANG


PERSEPSI KARYAWAN KOPKAR KENDALI HARTA TERHADAP PELAYANAN JAMSOSTEK PADA PT COCA – COLA BOTTLING INDONESIA CENTRAL JAVA
SEMARANG

Merina Septikawati, Yuli Sudarso
Jurusan Administrasi Niaga, Politeknik Negeri Semarang
 Jl. Prof. Sudarto, S.H., Tembalang, Kotak Pos 619/SMS Semarang 50061

ABSTRACT
In this era, competition is very tight  and economic activity has developed rapidly.  The business people are demanded to survive and be progressive in doing business.  Competition happens in both goods and service.  Jamsostek services given by KOPKAR KENDALI HARTA cover health care benefits, death, future insurance, and occupational accident insurance.  The purpose of this research is to find out the employees perception on Jamsostek services at KOPKAR KENDALI HARTA especially  on  health care benefits.
The method of colleting data are observation, interview, questionnaires, and literature review.  The sampling method used in this research is purposive sampling, with 50 respondents.
The result of the research shows that the perception about the services consisting of tangibles with total score hopes (157) and perfomance (153) with IKP (97,45%), (158);(152) with IKP (96,20%), (154);(152) with IKP (98.70%), reliability with total score hopes (140) and perfomance (139) with IKP (99,29%), (146);(142) with IKP (97,26%), (149);(146) with IKP (97,99%), responsiveness with total score (148) and perfomance (147) with IKP (99,32%), (162);(152) with IKP (93,83%), (151);(148) with IKP (98,01%), assurance with total score hopes (160) and perfomance (155) with IKP (96,58%), (158);(154) with IKP (97,47%), (162);(153) with IKP (94,44%), and empathy with total score hopes (159) and perfomance (154) with IKP (96,86%), (160);(157) with IKP (98,13%), (163) (155) with IKP (95,09%).  The result from distributing questionnaires shows that the employee perception about jamsostek services especially on health care benefits is good because the majority of employees give positive perception on jamsostek services at KOPKAR KENDALI HARTA.

Key words: perception, performance, services.